New Consumer Protection Measures Affect Online Selling

Buying online

If you are selling online, you need to be aware of the new laws.

New consumer protection measures – including longer refund rights – have come into force under the Consumer Rights Act.

For the first time anyone who buys faulty goods will be entitled to a full refund for up to 30 days after the purchase.  Previously consumers were only entitled to refunds for up to 14 days.

There will also be new protection for people who buy digital content, such as ebooks or online films and music. They will be entitled to a replacement, if the downloads do not work, but not a refund.

If a download also infects a computer with a virus, the provider could also be liable to pay compensation for getting the virus removed.

The Act also covers second-hand goods, when bought through a retailer.

See the summary from the Citizens Advice Bureau here »

See more information from Citizens Advice here »

See BBC article – Your New Consumer Rights Explained »



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